Refund and Cancellation Policy
Last updated: 11 October 2026
Ce texte est disponible en anglais. En cas de divergence, la version turque fait foi.
This policy forms part of the Distance Service Agreement. In short: the USD 50 application fee is refundable until the application is sent to the university; the service fee is paid only when an admission letter is issued and is not refundable after the admission letter.
1. Application fee and before an admission decision
The USD 50 application fee is refunded within 14 days if the student withdraws before the application is sent to the university; it is not refunded once the application has been sent.
No service fee is charged before an admission decision. The student may withdraw their application at any time until a decision is made, by writing to info@tasselway.com.
2. No refunds after the admission letter
The service is completed when the admission letter is issued; therefore the service fee is not refunded in any case after the admission letter.
This applies in all cases, including where the student changes their mind, chooses another university or country, does not enrol, is refused a visa, misses deadlines, provides incomplete, false or misleading information or documents, or leaves their studies after final enrolment.
3. Exceptions
The following two cases are outside this rule:
- Duplicate or excess payment: the full excess amount is refunded.
- If the university cancels the admission or does not open the programme for a reason not attributable to the student: the service fee is not refunded; instead, the student may apply to another programme or partner university at no extra cost within 12 months of the cancellation.
4. Amounts paid to third parties
Amounts paid directly to the university, dormitory, consulate, testing bodies or other third parties (tuition, application fees, deposits, visa fees, etc.) are not covered by TasselWay's refunds; their refund is subject to the rules of the institution concerned. On request, TasselWay will guide the student through that process.
5. How to request a refund of an excess payment
To request a refund of a duplicate or excess payment:
- Send your request by email to info@tasselway.com with your application number and payment receipts.
- The request is assessed within 14 days at the latest and the result is sent to the student by email.
- An approved refund is paid within 14 days of the notice, in the currency of the original payment, to the bank account provided by the student or to the card used for payment. Transfer charges applied by banks are borne by the recipient.
6. Contact
For questions: info@tasselway.com · +90 539 623 22 20 · Student Apply Eğitim Teknoloji Danışmanlık Ltd. Şti., Çifte Havuzlar Mah. Eski Londra Asfaltı Cad. Kuluçka Mrk. A1 Blok No: 151/1C İç Kapı No: B34, Esenler / İstanbul, Türkiye